In these general terms and conditions, the following definitions apply:
Withdrawal period: the period in which the consumer can exercise their right to withdraw from the contract;
Consumer: a natural person who is not acting in the course of a business or profession and enters into a distance contract with the entrepreneur;
Day: a calendar day;
Long-term contract: a distance contract for a series of products or services, where the obligation to supply or purchase is spread over time;
Durable data carrier: any device that enables the consumer or entrepreneur to store information in a way that allows future access and unchanged reproduction;
Right of withdrawal: the consumer’s ability to withdraw from a distance contract within the withdrawal period;
Entrepreneur: a natural or legal person offering products or services to consumers at a distance;
Distance contract: a contract concluded within an organized system for distance sales, without physical presence of the parties;
Means of distance communication: a tool that allows the contract to be concluded without simultaneous physical presence;
General terms: these general terms and conditions of the entrepreneur.
Company name: Rettob Jiang Enterprise
Email address: info@snorely.co
Chamber of Commerce registration number: available on request
VAT identification number: available on request
These general terms apply to every offer made by the entrepreneur and to every distance contract and order placed by the consumer.
Before a distance contract is concluded, these terms will be made available to the consumer. If this is not reasonably possible, the consumer will be informed of where the terms can be reviewed and that they will be sent free of charge upon request.
If the contract is concluded electronically, the terms can be provided electronically in such a way that the consumer can store them on a durable data carrier. If not reasonably possible, the consumer will be informed of how to access the terms electronically and that they will be sent free of charge upon request.
If specific product or service terms apply in addition to these, the consumer can always rely on the provision most favorable to them in case of a conflict.
If any provision of these general terms is deemed invalid or unenforceable, the rest remain in effect. The invalid provision will be replaced with one that reflects the original intent as closely as possible.
Unforeseen situations and ambiguities in interpretation should be assessed "in the spirit" of these general terms.
If an offer has a limited validity period or is subject to conditions, this will be explicitly stated in the offer.
The offer is without obligation. The entrepreneur has the right to modify and adapt the offer.
The offer contains a complete and accurate description of the products and/or services offered. The description is sufficiently detailed to enable the consumer to assess the offer properly. If the entrepreneur uses images, these represent the products and/or services offered truthfully. Obvious or blatant errors in the offer do not bind the entrepreneur.
All images, specifications, and data in the offer are indicative and cannot be grounds for compensation or contract termination.
The product images are a faithful representation of the offered products. The operator cannot guarantee that the colors displayed correspond exactly to the actual colors of the products.
Each offer contains information to make it clear to the consumer what rights and obligations are associated with the acceptance of the offer. This concerns in particular:
The price, excluding customs clearance costs and import VAT. These additional costs will be borne and are at the risk of the customer. The postal and/or courier service will use the special regulations for postal and courier services regarding imports. This regime applies if the goods are imported into the destination country of the EU, as in the case at hand. The postal and/or courier service collects VAT (along with or without the customs clearance charges) from the recipient of the goods;
Any shipping costs;
The methods of concluding the contract and the necessary actions for this;
The applicability or non-applicability of the right of withdrawal;
The methods of payment, delivery, and execution of the contract;
The period for accepting the offer or the period within which the merchant guarantees the price;
The level of the distance communication rate if the communication technique costs are calculated on a base other than the regular rate for the communication medium used;
If the contract is stored after its conclusion, and if so, how the consumer can access it;
How the consumer can check and, if desired, correct the data provided by them for the contract before its conclusion;
The languages other than Dutch in which the contract can be concluded;
The codes of conduct to which the professional is subject and how the consumer can consult these codes of conduct electronically;
The minimum duration of the distance contract in the case of a duration transaction.
Subject to clause 4, the contract is concluded when the consumer accepts the offer and meets its conditions.
If the offer is accepted electronically, the entrepreneur will confirm receipt electronically. Until then, the consumer may withdraw.
The entrepreneur uses appropriate tech and organizational security for electronic data and payments.
The entrepreneur may verify the consumer's payment ability and other relevant factors. If justified, the entrepreneur may decline the contract or impose conditions, with explanation.
The entrepreneur will provide the consumer with:
Business address for complaints;
Procedures for withdrawal or its exclusion;
Warranty and after-sales service info;
The data from Article 4(3), unless already shared;
Termination terms for contracts of indefinite or long duration.
All contracts are subject to product availability.
The consumer may withdraw from a product purchase without giving reasons within 30 days of receipt.
During this period, the product should be handled with care and only used as necessary to evaluate it.
If exercising withdrawal, the product should be returned with accessories, in original condition and packaging where possible, according to clear instructions.
To withdraw, the consumer must notify the entrepreneur in writing or by email within 30 days of receipt. After notice, the product must be returned within 30 days. Proof of timely return may be required.
Failure to notify or return within the time frame makes the purchase binding.
The consumer bears the cost of return shipping.
If payment has been made, the entrepreneur will refund the full amount within 30 days of withdrawal, upon receiving the return or proof of return.
The entrepreneur may exclude withdrawal in the cases listed in paragraphs 2 and 3, only if clearly stated before purchase.
Withdrawal may be excluded for products that are:
Custom-made;
Personalized;
Not suitable for return;
Perishable or short-dated;
Priced based on market fluctuations beyond the entrepreneur’s control;
Newspapers, magazines;
Audio/video/software with broken seals;
Hygienic goods with opened packaging.
Withdrawal may also be excluded for services that:
Relate to accommodation, transport, catering, or leisure on a fixed date;
Have begun with consumer consent before the withdrawal period ended;
Relate to betting or lotteries.
Prices will not be raised during the offer period, unless due to VAT changes.
Products/services subject to market fluctuations may have variable prices, clearly stated.
Price increases within 3 months are only allowed due to legal changes.
Increases after 3 months are allowed only if previously agreed and accepted.
All prices are subject to typographical and printing errors; such errors do not bind the entrepreneur.
Products/services must conform to the contract, offer description, reasonable reliability, usability, and applicable laws. If agreed, the product must also be suitable for non-standard use.
Legal consumer rights are unaffected by warranties.
Defects or incorrect deliveries must be reported within 30 days and returned in original packaging and condition.
Warranty period matches the manufacturer’s period.
Warranty is void if:
The product was repaired/modified by the consumer or third party;
It was used incorrectly or contrary to instructions;
The issue stems from legal regulations affecting materials.
The entrepreneur takes the utmost care in order processing and product delivery.
Orders are executed within 30 days unless otherwise agreed. If delayed, the consumer is informed and can cancel at no cost, with a refund within 30 days.
If delivery is impossible, a replacement product may be offered, clearly communicated. Withdrawal rights remain, and return costs for replacements are covered by the entrepreneur.
Unless agreed otherwise, the entrepreneur bears the risk of damage/loss until delivery to the consumer or their designated recipient.
Termination
The consumer may cancel contracts of indefinite duration with monthly notice.
Fixed-term contracts can be terminated at the end of the term with up to one month's notice.
Cancellation must be:
Possible at any time;
Via the same method as used to conclude the contract;
Under the same notice period as the entrepreneur.
Renewal
Fixed-term contracts for regular delivery cannot be automatically renewed, except:
Newspaper/magazine subscriptions may renew once for up to 3 months with monthly termination.
Automatic renewal to indefinite term is only allowed if the consumer can cancel anytime with up to one month’s notice (three months for irregular press delivery).
Trial contracts end automatically.
Duration
Contracts over one year may be terminated anytime after a year with up to one month’s notice, unless fairness dictates otherwise.
Unless otherwise agreed, payment must be made within 7 working days of the withdrawal period start (or contract confirmation for services).
Consumers must report any payment data errors immediately.
In case of non-payment, the entrepreneur may charge recovery costs, if these were clearly stated.
Complaints must be submitted to the entrepreneur within 7 days of discovering the issue, with a clear description.
Complaints are addressed within 14 days. If more time is needed, a notice will be sent.
Unresolved complaints proceed through formal dispute resolution.
Filing a complaint doesn’t suspend payment obligations unless agreed otherwise.
If valid, the entrepreneur will repair or replace the product free of charge.
Contracts covered by these terms are governed exclusively by Dutch law, even if the consumer resides abroad.
All deliveries comply with EU and national laws, including CESOP rules (effective 2024).
If payment data is collected by payment service providers, it is stored in CESOP per EU directives and national regulations. This data may be used to ensure tax compliance.
